How should I store my products?
We recommend storing our products in a cool, dark space.
What are the products shelf life?
We recommend using our products within 6-12 months after opening. If you find that your product has an unusual smell or if you see discoloration, email us at firstname.lastname@example.org .
Are your products gluten free?
Yes our products are made from gluten free ingredients.
Are your products vegan?
Yes our products are made of vegan certified ingredients.
Are your products safe for pregnancy?
Every person and every pregnancy is different, so we recommend discussing products with your physician.
Do you carry any products with SPF?
We do not currently carry any products with SPF, though we hope to in the future!
Are your products organic?
We strive to use 100% organic materials and ingredients whenever possible.
Which countries do you ship to?
We ship to all countries, shipping rates for select countries can be seen during checkout, if your country isn’t listed, kindly email email@example.com
How do you determine shipping cost?
We work with our local DHL, a trusted worldwide shipping and logistics company, to determine rates to different locations. We enjoy discounted rates which we pass on to our customers.
What is your return and exchange policy?
Our products are made to the highest standards and with the best ingredients, found in Africa and beyond. If in a rare case, you are not satisfied with it, simply exchange or return it for your money back. Only pay for shipping. Returns on items eligible for returns are accepted within 10 days of order date. Items must be returned unused, in their original packaging.
Do I pay for returns?
Yes, you pay for shipping.
How do I return an item?
Send an email to firstname.lastname@example.org for instructions to return or exchange an item.